Shipping & Returns

Non EU customers are excluding Tax VAT charges at checkout. ( when the shipping address declared )

Test our pickups with your gear

We offer 21 days return  period in order for you to have the chance to test our pickups with your guitar and your gear. If the pickup does not meet your needs it  can be returned for a full refund  ( except the shipping cost) within 21 days of delivery.

 

Shipping Method

We ship via GR Postal Service with registered mail,This shipping method is tracked and insured. When we ship your order, we will send you a tracking number that you can use to track the shipment.

The average shipping time for Europe is 3 - 6 working days, for US is 7 - 12 working days  , Australia and Japan 10 - 16 business days. 

We also offer FedEx International Priority ( upon request ) with average shipping time 2 - 6 working days for Europe and US, 6 - 10 working days for Australia and Japan.

 

Warranty

All new pickups are guaranteed to be free from manufacturing defects for a period of two-years. The warranty applies only to the original purchaser. All pickups are thoroughly tested at various stages of the manufacturing process.

We back up any work we do, and want a chance to fix a problem if one occurs.

 

Returns

We accept returns within 21 days of delivery and we refund all the amount of money except the shipping cost. Refund will take place upon return of the item.

 

Non-E.U. customers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These are customer’s responsibilities.

It is a good practice to send us an email before you purchase and we can give advice about through our experience   

Please check with your country's customs office to determine what these additional costs will be, before deciding ti buy.

In any case we will try to contact you before dispatched 

So far we didn't have any problem with extra custom charges  on following countries :

No extra charges on : USA, Russia, Colombia, Canada 

Extra charges on : China